Privacy Policy
Effective Date: October 1, 2023
At Houston Cool Air Solutions ("we," "us," or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services related to HVAC repair and maintenance in Houston, Texas.
1. Information We Collect
We may collect information about you in a variety of ways, including:
- Personal Information: such as your name, email address, phone number, physical address, and other contact details that you voluntarily provide when you request a quote, schedule a service, or contact us.
- Usage Data: information automatically collected when you access our website, including your IP address, browser type, device information, pages viewed, and the dates/times of your visits.
- Cookies and Tracking Technologies: data collected through cookies, web beacons, and similar technologies (see the Cookie Policy section below).
2. How We Use Your Information
We use the collected information to:
- Provide and manage our HVAC repair and maintenance services.
- Respond to your inquiries and service requests.
- Improve our website, products, and services.
- Send you updates, promotions, or marketing communications (you may opt out at any time).
- Analyze usage trends to enhance user experience.
- Comply with legal obligations or protect our rights.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies help us improve your experience by:
- Remembering your preferences.
- Understanding how you use our site.
- Providing relevant content and offers.
You can control cookies through your browser settings and opt out of certain tracking activities. Disabling cookies may affect some functionalities of the website.
4. Sharing Your Information
We may share your information with:
- Trusted third-party service providers who assist us in operating our website or conducting our business (e.g., payment processors, scheduling platforms).
- Law enforcement or regulatory agencies if required by law or to protect our legal rights.
- Other parties in connection with a merger, sale, or asset transfer.
We do not sell your personal information to third parties.
5. Data Security
We use reasonable administrative, technical, and physical security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Accessing the personal data we hold about you.
- Requesting correction or deletion of your data.
- Opting out of marketing communications.
- Restricting or objecting to certain data processing.
To exercise your rights, please contact us using the information below.
7. Children’s Privacy
Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 13, we will delete it promptly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the effective date and posting the new policy on this page. We encourage you to review this policy periodically.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Houston Cool Air Solutions
Houston, Texas, USA
Email: [email protected]
Phone: (713) 555-2389